New technologies are fundamentally changing the customer's buying interactions. In-store capabilities radically transform a custom design experience. Cloud services, analytics, mobile devices and social media will be used in new ways that introduce totally new customer experiences. What are the effects of these major shifts on manufacturing? How do new customer retail expectations impact production? This paper explores the new era of retailing and its impact on jewelry manufacturing. It explores shopping innovations and key capabilities that jewelry customers expect, technologies supporting the new retail experience and the impact of the new customer buying experiences on manufacturing processes. Learn about the top five capabilities in the shopping experience, how to prepare for the coming shift, and why digital disruption is good for the jewelry industry.

Author: Anne B. Miller